Refund Policy | ILAW Lesson Planner

Before paid launch

Paid teacher packs are planned and may not yet be available. The final checkout page must show the product, price, included usage, validity period, and any renewal terms before payment.

Eligible refund requests

When payments are enabled, a refund may be considered for a duplicate charge, an incorrect charge, or a technical failure that prevents access to the purchased product and cannot be resolved within a reasonable time.

Digital usage

Because teacher packs provide digital generation access, a request may be reduced or denied after a substantial portion of the included usage has been consumed, except where required by law or where the service was materially defective.

Request window

Submit a refund request within seven days of the charge unless the checkout terms or applicable law provide a longer period. When paid plans are enabled, the available request method will be displayed in the account billing area or payment receipt. Include the account email, transaction identifier, purchase date, and a short explanation. Do not send full card details.

Processing

Approved refunds are returned through the original payment method. Bank or payment-provider processing times may vary. Access associated with a refunded purchase may be removed.